Mobile / Casino
These terms set out how j77i operates your account, what we expect from you and what you can expect from us. Access to this platform depends on your local law and the eligible regions we serve — read this page before you open or continue using your account.
This policy document describes the rules under which j77i makes its platform available to you. Availability is not universal — whether you can open and use an account depends entirely on the laws of your local jurisdiction and whether you fall within an eligible region we serve. We do not make claims about legality in any specific territory; that determination rests with you and any relevant local authority. When you create an account, you confirm that you have checked your local rules and that you meet the eligibility conditions shown during registration. Every transaction you make through Nagad, Rocket or Upay is processed under the terms agreed at the point of deposit or withdrawal. We retain transaction records as required by our internal policy and as prompted by the account verification steps you complete. If any part of this policy conflicts with the specific terms displayed in your signed-in account area, the account-level terms take precedence for that transaction or action. We update this policy when our operating conditions change; the version date shown at the bottom of this page reflects the current text. If a material change affects your account rights, we will communicate that through your registered contact route before it takes effect.
Nagad transactions are governed by the wallet terms you accepted with your Nagad account, alongside j77i account terms.
Rocket transfers fall under the Rocket service conditions plus the transaction limits visible in your j77i wallet section.
Upay payment actions are subject to Upay's own terms; j77i records the transaction reference in your account history.
Not everything on or around j77i sits under a single set of rules. Understanding where this policy applies — and where it does not — helps you know exactly who is responsible for each part of your experience.
Your registered account, login credentials, verification steps and session management are fully within this policy. Any eligibility dispute is resolved by the access conditions published in your account settings.
Deposits and withdrawals processed through Nagad, Rocket or Upay are covered by j77i account terms for the platform side. The wallet provider's own terms govern what happens on their network.
Game titles, lobby content and promotional notices published directly on j77i fall under this policy. Content accuracy for game rules is the responsibility of the studio supplying that title.
External links, studio platforms, payment network interfaces and any service operated by a party other than j77i sit outside this policy. We are not liable for content or actions on third-party services.
You hold several practical rights in relation to your account and the data we hold. You can review your transaction history at any time by opening the wallet section of your signed-in account — every Nagad, Rocket and Upay movement is logged there with a reference number and timestamp. If any account detail is incorrect — your registered mobile number, contact address or verification record — you can request a correction through the support route listed on this page. We do not alter records arbitrarily; changes follow the verification steps shown in your account. If you want to raise a formal question about how your data is handled or how a policy clause applies to your situation, submit it in writing through our published contact path and we will respond through the same channel. Account closure requests are also handled through the support route; you should download your transaction history before closing, as access to records is not maintained after closure.
Open the wallet section of your account to see a full log of transactions, including payment method, reference and status for each Nagad, Rocket or Upay movement.
Request a correction to your registered details through our support route. Changes are confirmed only after the verification step shown in your account settings is completed.
Submit your question in writing via the contact route below. We respond through the same channel; we do not make verbal or informal commitments about policy interpretation.
Account closure, data queries and eligibility questions are handled through the published support path. Export your transaction history before initiating closure.
If a policy question is not answered here, use one of the contact routes below. We respond through the same channel you use to reach us; keep your account reference number ready to speed up the process.
Send your policy or account query to our published support email. Include your registered mobile number and the nature of your question so we can route it correctly.
The live chat option is accessible from your signed-in account area. Use it for account access issues, transaction reference queries and general policy clarifications.
The Help Centre inside your account lists common policy questions with step-by-step responses. Check there first before opening a support ticket to save time.
We handle your account data according to the principles described below. None of these practices are hidden — what we collect, why we keep it and how long we hold it are all set out in the full policy document accessible from your account settings page.
We collect only the information needed to operate your account, process your transactions via Nagad, Rocket or Upay, and respond to your support requests. We do not sell account data to third parties.
Cookies help us keep your session active and remember your account preferences across visits. You can review and manage cookie settings through your browser; disabling them may affect account functionality.
Your account is protected by the login credentials you set at registration. We recommend you use a unique password and review the security settings shown in your account profile regularly.
We keep transaction and account records for the period required by our internal policy. To request a copy of your records or ask about retention periods, use the email support route above.
These are the questions we hear most from account holders about policy, eligibility and data. If your question is not here, the Help Centre in your account or our email support route is the right place to send it.
Access depends on your local law and whether Bangladesh falls within an eligible region at the time you use the platform. We do not confirm legality for any territory — you are responsible for checking your local rules before opening or continuing to use an account.
The version date is shown at the bottom of this policy page. If we make a material change that affects your account rights, we notify you through your registered contact route before the updated terms take effect. You can always access the current version here.
Yes. Open the wallet section of your signed-in account to view a log of every transaction, including the payment method used, reference number, amount and status. That record is available as long as your account remains active.
Contact our support team via email or live chat with your account reference and the detail you need to correct. Changes are confirmed only after the verification step shown in your account settings is completed — we do not update records without verification.
Send your question in writing to our published support email. State your account reference and the specific policy clause or data matter you are asking about. We respond through the same channel and keep a record of the exchange in your account.
We retain records for the period required under our internal policy after closure. You will not have direct access to your account history once it is closed, so we advise downloading your transaction log from the wallet section before you request closure.